:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--surface:#fff;--surface-sunken:#fafafa;--surface-hover:#f4f4f5;--panel:#fff;--text:#09090b;--text-soft:#52525b;--text-faint:#a1a1aa;--line:#e4e4e7;--line-soft:#f0f0f1;--accent:#e11d48;--accent-wash:#fff1f3;--accent-line:#fecdd6;--on-accent:#fff;--good:#059669;--good-wash:#ecfdf5;--warn:#b45309;--warn-wash:#fffbeb;--bad:#dc2626;--bad-wash:#fef2f2;--shadow:0 1px 2px #09090b0a;--shadow-lift:0 16px 48px -12px #09090b2e, 0 2px 8px -2px #09090b0d;--ease:cubic-bezier(.32, .72, 0, 1);--radius-sm:6px;--radius:8px;--radius-lg:12px;--sidebar-width:216px;--sans:var(--font-sans), system-ui, sans-serif;--display:var(--font-display), Georgia, serif;--mono:var(--font-mono), ui-monospace, "SF Mono", monospace;--ink:var(--text);--muted:var(--text-soft);--paper:var(--surface-sunken);--border:var(--line);--focus:var(--accent);font-family:var(--sans)}*{box-sizing:border-box}html,body{background:var(--surface);min-height:100%;color:var(--text);margin:0}body{-webkit-font-smoothing:antialiased;text-rendering:optimizelegibility;font-size:14px;line-height:1.5}a{color:inherit;text-decoration:none}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:var(--radius-sm)}svg{fill:none;stroke:currentColor;stroke-width:1.6px;stroke-linecap:round;stroke-linejoin:round}.skip-link{z-index:60;border-radius:var(--radius);background:var(--text);color:var(--surface);padding:.5rem .8rem;font-weight:600;position:absolute;top:.75rem;left:.75rem;transform:translateY(-160%)}.skip-link:focus{transform:none}.workspace{background:var(--surface);min-height:100dvh}.workspace-top{z-index:40;border-bottom:1px solid var(--line);background:color-mix(in srgb, var(--surface) 86%, transparent);-webkit-backdrop-filter:saturate(180%)blur(12px);backdrop-filter:saturate(180%)blur(12px);align-items:center;gap:10px;height:52px;padding:0 14px;display:flex;position:sticky;top:0}.workspace-header{flex:1;align-items:center;gap:10px;min-width:0;display:flex}.crumb{min-width:0;color:var(--text-soft);align-items:center;gap:10px;font-size:13px;display:flex}.crumb:before{content:"";background:var(--line);flex:none;width:1px;height:16px}.crumb span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.workspace .brand{letter-spacing:-.012em;align-items:center;gap:9px;font-size:14px;font-weight:600;display:flex}.workspace .brand-mark{border-radius:var(--radius-sm);background:var(--accent);width:22px;height:22px;color:var(--on-accent);font-family:var(--sans);letter-spacing:0;place-items:center;font-size:11px;font-weight:700;display:grid}.workspace-auth{align-items:center;gap:8px;margin-left:auto;display:flex}.workspace-auth button{border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);height:30px;color:var(--text-soft);cursor:pointer;transition:border-color .12s var(--ease), color .12s var(--ease);padding:0 11px;font-size:13px;font-weight:500}.workspace-auth button:hover{border-color:var(--text-faint);color:var(--text)}.workspace-nav{scrollbar-width:none;border-bottom:1px solid var(--line);background:var(--surface-sunken);overflow-x:auto}.workspace-nav::-webkit-scrollbar{display:none}.workspace-nav ul{align-items:center;gap:2px;margin:0;padding:0;list-style:none;display:flex}.workspace-nav>ul{padding:8px 12px}.workspace-nav>ul>li,.workspace-nav li{display:contents}.nav-group-label{margin:0;display:none}.workspace-nav a{border-radius:var(--radius);height:32px;color:var(--text-soft);white-space:nowrap;transition:background .13s var(--ease), color .13s var(--ease);align-items:center;gap:8px;padding:0 11px;font-size:13px;font-weight:500;display:flex}.workspace-nav a svg{opacity:.75;flex:none;width:15px;height:15px}.workspace-nav a:hover{background:var(--surface-hover);color:var(--text)}.workspace-nav a[aria-current=page]{background:var(--panel);color:var(--text);box-shadow:var(--shadow);font-weight:600}.workspace-nav a[aria-current=page] svg{color:var(--accent);opacity:1}.workspace #main-content{max-width:62rem;padding:22px 16px 5rem}.workspace #main-content h1{letter-spacing:-.028em;margin:0 0 1.25rem;font-size:22px;font-weight:600;line-height:1.15}.workspace #main-content h2{letter-spacing:-.016em;margin:2.25rem 0 .85rem;font-size:15px;font-weight:600}.workspace #main-content h3{letter-spacing:-.01em;margin:1.25rem 0 .5rem;font-size:13.5px;font-weight:600}.kicker{color:var(--text-faint);font-family:var(--mono);letter-spacing:.07em;text-transform:uppercase;margin:0 0 .45rem;font-size:10.5px;font-weight:600}.empty-state{max-width:34rem;margin:0 auto;padding:3.5rem 1rem 5rem}.workspace #main-content .empty-state h1,.empty-state h1{font-family:var(--display);letter-spacing:-.04em;margin:0 0 .6rem;font-size:clamp(1.9rem,5vw,2.5rem);font-weight:600;line-height:1.02}.empty-state p:last-child{max-width:44ch;color:var(--text-soft);margin:0;font-size:13.5px;line-height:1.6}.notice{border:1px solid var(--accent-line);border-radius:var(--radius);background:var(--accent-wash);max-width:34rem;color:var(--accent);gap:3px;margin:0 0 1.25rem;padding:11px 13px;font-size:12.5px;line-height:1.55;display:grid}.workspace #main-content .notice h2,.notice h2{letter-spacing:0;margin:0;font-size:12.5px;font-weight:600}.notice p{margin:0}.conversation-list,.knowledge-list,.catalogue-list,.source-list,.metric-grid,.source-counts,.thread{margin:0;padding:0;list-style:none}.conversation-list,.catalogue-list,.source-list{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--panel);overflow:hidden}.conversation-list li+li,.catalogue-list li+li,.source-list li+li{border-top:1px solid var(--line-soft)}.conversation-list a,.catalogue-list li,.source-list li{color:inherit;transition:background .12s var(--ease);gap:4px;padding:12px 16px;display:grid;position:relative}.conversation-list a:hover,.catalogue-list li:hover,.source-list li:hover{background:var(--surface-sunken)}.conversation-list a:before{content:"";width:2.5px;transition:background .12s var(--ease);background:0 0;position:absolute;top:0;bottom:0;left:0}.conversation-list a:hover:before{background:var(--line)}.conversation-name,.catalogue-name{letter-spacing:-.008em;font-size:13.5px;font-weight:600}.conversation-preview{color:var(--text-soft);text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;line-height:1.4;overflow:hidden}.conversation-meta{flex-wrap:wrap;gap:5px;margin-top:2px;display:flex}.badge{border-radius:var(--radius-sm);background:var(--surface-hover);height:20px;color:var(--text-soft);letter-spacing:.005em;white-space:nowrap;border:1px solid #0000;align-items:center;gap:4px;padding:0 7px;font-size:11px;font-weight:600;display:inline-flex}.badge-ai{background:var(--good-wash);color:var(--good)}.badge-claimed,.badge-human,.badge-pending_human{background:var(--warn-wash);color:var(--warn)}.badge-template_only{background:var(--accent-wash);border-color:var(--accent-line);color:var(--accent)}.turn-body{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.customer-photo{border-radius:var(--radius);object-fit:contain;width:auto;max-width:100%;height:auto;max-height:20rem;margin-top:6px;display:block}button,input,select,textarea{font:inherit;color:inherit;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface);transition:border-color .12s var(--ease);padding:.55rem .7rem;font-size:16px}input:focus,select:focus,textarea:focus{border-color:var(--text-faint)}button{cursor:pointer;background:var(--text);border-color:var(--text);height:36px;color:var(--surface);transition:opacity .12s var(--ease), transform 80ms var(--ease);padding:0 14px;font-size:13.5px;font-weight:500}button:hover:not(:disabled){opacity:.86}button:active:not(:disabled){transform:scale(.975)}button.secondary{border-color:var(--line);color:var(--text);background:0 0;font-weight:500}button.secondary:hover:not(:disabled){background:var(--surface-hover);opacity:1}button:disabled,input:disabled,textarea:disabled,select:disabled{opacity:.45;cursor:not-allowed}textarea{resize:vertical;line-height:1.5}.conversation-actions,.knowledge-editor{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--panel);gap:10px;padding:14px;display:grid}.conversation-actions{margin-top:1.25rem}.action-row{flex-wrap:wrap;align-items:end;gap:8px;display:flex}.knowledge-editor label,.stage-picker{font-family:var(--mono);letter-spacing:.06em;text-transform:uppercase;color:var(--text-faint);gap:5px;font-size:10.5px;font-weight:600;display:grid}.knowledge-editor label input,.knowledge-editor label select,.knowledge-editor label textarea,.stage-picker select{font-family:var(--sans);letter-spacing:0;text-transform:none;color:var(--text);font-size:16px;font-weight:400}.quote-lines{border:1px solid var(--line);border-radius:var(--radius);gap:8px;margin:0;padding:10px;display:grid}.quote-lines legend{font-family:var(--mono);letter-spacing:.06em;text-transform:uppercase;color:var(--text-faint);padding:0 4px;font-size:10.5px;font-weight:600}.quote-line{grid-template-columns:minmax(0,1fr) 5rem 8rem auto;align-items:end;gap:8px;display:grid}@media (max-width:40rem){.quote-line{grid-template-columns:minmax(0,1fr) auto}}.quote-line__drop{height:36px;padding:0 12px}.quote-total{color:var(--text-soft);margin:0;font-size:13px}.quote-total strong{color:var(--text)}.quote-fee{font-family:var(--sans);letter-spacing:0;text-transform:none;color:var(--text);align-items:center;gap:8px;font-size:13px;font-weight:400;display:flex}.quote-fee input{width:16px;height:16px}.action-ok{color:var(--good);margin:0;font-size:12.5px}.action-error{color:var(--bad);margin:0;font-size:12.5px}.chat-link-url{border:1px solid var(--line);border-radius:var(--radius);background:var(--surface-sunken);font-family:var(--mono);overflow-wrap:anywhere;margin:0;padding:10px 12px;font-size:12px}.group-nav{border-radius:var(--radius);background:var(--surface-hover);flex-wrap:wrap;gap:2px;width:max-content;max-width:100%;margin-bottom:1.25rem;padding:3px;display:flex}.group-nav a{border-radius:var(--radius-sm);height:27px;color:var(--text-soft);transition:background .12s var(--ease), color .12s var(--ease);align-items:center;padding:0 11px;font-size:12.5px;font-weight:500;display:inline-flex}.group-nav a:hover{color:var(--text)}.group-nav a[aria-current=page]{background:var(--panel);color:var(--text);box-shadow:var(--shadow);font-weight:600}.knowledge-list{gap:1.5rem;display:grid}.metric-grid{grid-template-columns:repeat(auto-fit,minmax(9.5rem,1fr));gap:8px;display:grid}.metric{border:1px solid var(--line);background:var(--panel);transition:border-color .13s var(--ease);border-radius:10px;gap:6px;padding:14px;display:grid}.metric:hover{border-color:var(--text-faint)}.metric-value{letter-spacing:-.04em;font-variant-numeric:tabular-nums;overflow-wrap:anywhere;font-size:25px;font-weight:600;line-height:1}.metric-label{color:var(--text-faint);font-size:11.5px;line-height:1.3}.catalogue-list li{gap:5px;display:grid}.catalogue-list a{color:inherit;gap:4px;display:grid}.catalogue-price{color:var(--text-soft);font-family:var(--mono);font-variant-numeric:tabular-nums;font-size:12.5px}.brief{border:1px solid var(--line-soft);border-radius:9px;gap:0;margin:8px 0 0;font-size:12.5px;display:grid;overflow:hidden}.brief div{background:var(--surface-sunken);justify-content:space-between;gap:14px;padding:8px 12px;display:flex}.brief div+div{border-top:1px solid var(--line-soft)}.brief dt{color:var(--text-faint);text-transform:capitalize;flex:none;font-weight:400}.brief dd{text-align:right;font-variant-numeric:tabular-nums;overflow-wrap:anywhere;margin:0;font-weight:600}.slot-row{border:1px solid var(--line);background:var(--panel);border-radius:10px;gap:8px;padding:12px;display:grid}.attachment-link{border:1px solid var(--line);border-radius:var(--radius);align-self:start;align-items:center;height:28px;padding:0 11px;font-size:12.5px;font-weight:500;display:inline-flex}.attachment-link:hover{background:var(--surface-hover)}.attachment-audio{width:100%;max-width:20rem}.image-upload{gap:6px;display:grid}.image-upload input[type=file]{background:var(--surface-sunken);cursor:pointer;border-style:dashed;padding:8px;font-size:12.5px}.image-upload input[type=file]:hover{border-color:var(--accent);background:var(--accent-wash)}.source-counts{flex-wrap:wrap;gap:6px;margin:0 0 1.25rem;display:flex}.source-actions{flex-wrap:wrap;align-items:center;gap:6px;margin-top:4px;display:flex}.brief-fields{gap:6px;margin:0 0 1rem;display:grid}.brief-fields div{grid-template-columns:minmax(6.5rem,auto) 1fr;align-items:baseline;gap:10px;display:grid}.brief-fields dt{color:var(--text-soft);text-transform:capitalize;font-size:12.5px}.brief-fields dd{overflow-wrap:anywhere;margin:0}.source-actions button{height:30px;padding:0 11px;font-size:12.5px}.source-quote{border-left:2.5px solid var(--line);color:var(--text-soft);margin:4px 0 0;padding-left:10px;font-size:12.5px;line-height:1.55}.source-section,.source-rule,.source-question,.source-price,.source-rule-new,.source-rule-edit{gap:6px;display:grid}.source-rule-new,.source-rule-edit{border:1px solid var(--line);background:var(--surface-sunken);border-radius:10px;padding:12px}.source-price{font-family:var(--mono);font-variant-numeric:tabular-nums}.workspace .dashboard{--chart-1:#2a78d6;--chart-mute:#a1a1aa;--chart-track:var(--surface-hover);gap:1.5rem;display:grid}.workspace .dash-head{flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:.25rem 1rem;display:flex}.workspace #main-content .dash-head h1{margin:0}.workspace .dash-period{color:var(--text-soft);margin:0;font-size:13px}.workspace .dash-hero{border:1px solid var(--line);background:var(--panel);border-radius:14px;gap:4px;padding:20px 20px 22px;display:grid}.workspace .dash-hero-label,.workspace .kpi-label{color:var(--text-soft);margin:0;font-size:13px;font-weight:500}.workspace .dash-hero-value{letter-spacing:-.04em;font-variant-numeric:proportional-nums;overflow-wrap:anywhere;margin:0;font-size:clamp(2.6rem,8vw,3.5rem);font-weight:600;line-height:1}.workspace .dash-hero-note,.workspace .kpi-help,.workspace .panel-help{color:var(--text-faint);margin:0;font-size:12.5px}.workspace .kpi-row{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:0;padding:0;list-style:none;display:grid}.workspace .kpi{border:1px solid var(--line);background:var(--panel);transition:border-color .15s var(--ease);border-radius:12px;gap:4px;padding:14px;display:grid}.workspace .kpi:hover{border-color:var(--text-faint)}.workspace .kpi-value{letter-spacing:-.03em;font-variant-numeric:proportional-nums;font-size:26px;font-weight:600;line-height:1.05}.workspace .dash-grid{gap:12px;display:grid}.workspace .dash-panel{border:1px solid var(--line);background:var(--panel);border-radius:14px;align-content:start;gap:4px;padding:16px 16px 18px;display:grid}.workspace #main-content .dash-panel h2{margin:0;font-size:15px}.workspace .dash-panel .panel-help{margin-bottom:12px}.workspace .panel-empty{color:var(--text-soft);margin:0;font-size:13px;line-height:1.5}.workspace .bar-list{gap:2px;margin:0;padding:0;list-style:none;display:grid}.workspace .bar-row{min-height:36px;transition:background .15s var(--ease);border-radius:8px;grid-template-columns:minmax(6.5rem,30%) minmax(0,1fr) auto;align-items:center;gap:10px;margin:0 -8px;padding:4px 8px;font-size:13px;display:grid;position:relative}.workspace .bar-row:hover{background:var(--surface-sunken)}.workspace .bar-label{color:var(--text-soft);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.workspace .bar-row:hover .bar-label{color:var(--text)}.workspace .bar{width:100%;height:8px;display:block;overflow:visible}.workspace .bar rect,.workspace .share-bar rect{stroke:none}.workspace .bar-track{fill:var(--chart-track)}.workspace .bar-fill{fill:var(--chart-1);transition:opacity .15s var(--ease)}.workspace .bar-row:hover .bar-fill{opacity:.85}.workspace .bar-value{text-align:right;font-variant-numeric:tabular-nums;min-width:2.5ch;font-weight:600}.workspace .bar-row:after{content:attr(data-tip);z-index:2;background:var(--text);color:var(--surface);white-space:nowrap;pointer-events:none;opacity:0;transition:opacity .15s var(--ease), transform .15s var(--ease);border-radius:6px;padding:5px 8px;font-size:11.5px;font-weight:500;position:absolute;bottom:calc(100% - 6px);right:8px;transform:translateY(3px)}.workspace .bar-row:hover:after{opacity:1;transform:none}.workspace .share{gap:10px;margin-bottom:14px;display:grid}.workspace .share-bar{width:100%;height:14px;display:block}.workspace .share-staff{fill:var(--chart-mute)}.workspace .share-assistant{fill:var(--chart-1)}.workspace .share-gap{fill:var(--panel)}.workspace .share-legend{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:0;display:grid}.workspace .share-legend div{color:var(--text-soft);gap:1px;padding-left:14px;font-size:12.5px;display:grid;position:relative}.workspace .share-legend div:before{content:"";border-radius:2px;width:8px;height:8px;position:absolute;top:4px;left:0}.workspace .share-key-assistant:before{background:var(--chart-1)}.workspace .share-key-staff:before{background:var(--chart-mute)}.workspace .share-legend dt{font-weight:500}.workspace .share-legend dd{margin:0}.workspace .share-legend strong{color:var(--text);margin-right:4px;font-size:15px;font-weight:600}.workspace .fact-list{margin:0;display:grid}.workspace .fact-list div{border-top:1px solid var(--line-soft);justify-content:space-between;gap:12px;padding:9px 0;font-size:13px;display:flex}.workspace .fact-list div:first-child{border-top:0}.workspace .fact-list dt{color:var(--text-soft)}.workspace .fact-list dd{font-variant-numeric:tabular-nums;margin:0;font-weight:600}.workspace .dash-more{border:1px solid var(--line);background:var(--panel);border-radius:12px}.workspace .dash-more summary{border-radius:12px;justify-content:space-between;align-items:center;gap:8px;min-height:44px;padding:0 16px;font-size:13.5px;font-weight:600;list-style:none;display:flex}.workspace .dash-more summary::-webkit-details-marker{display:none}.workspace .dash-more summary:after{content:"";border-right:1.5px solid var(--text-soft);border-bottom:1.5px solid var(--text-soft);width:8px;height:8px;transition:transform .2s var(--ease);transform:rotate(45deg)translateY(-2px)}.workspace .dash-more[open] summary:after{transform:rotate(-135deg)translateY(-2px)}.workspace .dash-more summary:hover{background:var(--surface-sunken)}.workspace .dash-more[open] summary{border-bottom:1px solid var(--line-soft);border-bottom-right-radius:0;border-bottom-left-radius:0}.workspace .dash-more .panel-empty{padding:14px 16px}.workspace .dash-table-wrap{padding:4px 16px 12px;overflow-x:auto}.workspace .dash-table{border-collapse:collapse;width:100%;font-size:13px}.workspace .dash-table th,.workspace .dash-table td{border-bottom:1px solid var(--line-soft);text-align:left;vertical-align:top;padding:9px 10px 9px 0}.workspace .dash-table thead th{color:var(--text-faint);letter-spacing:.06em;text-transform:uppercase;font-size:11px;font-weight:600}.workspace .dash-table tbody th{color:var(--text-soft);font-weight:500}.workspace .dash-table td{font-variant-numeric:tabular-nums;white-space:nowrap;font-weight:600}.workspace .dash-table tbody tr:last-child th,.workspace .dash-table tbody tr:last-child td{border-bottom:0}@media (min-width:720px){.workspace .kpi-row{grid-template-columns:repeat(4,minmax(0,1fr))}.workspace .dash-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.workspace .dash-hero{padding:24px 24px 26px}}.workspace #main-content>section.guide{max-width:44rem}.workspace .guide-intro p{color:var(--text-soft);margin:0 0 .6rem;font-size:14px;line-height:1.6}.workspace .guide-intro p:first-child{color:var(--text)}.workspace .guide-toc{border:1px solid var(--line);background:var(--panel);border-radius:14px;margin-top:1.25rem;padding:12px 16px}.workspace .guide-toc 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